![]() ![]() I contacted them and two of their customer service people: Paul and Pat both flatly refused to return the payment. Yesterday my bank was charged $69.99 by these crooks for a product I used once and didn't work then. So I licked my wounds and went on about my life. Ok, it didn't recover the files properly, I was stupid to think it would. I tried Wonderware who advertised FREE and b4 the end charged me a fee. Once again, I apologize for the inconvenience and frustration you have faced, and I appreciate your patience as we work to resolve this issue.Ī year ago I had mistakenly deleted some Jpg files from a SD card. Alternatively, you could provide your contact details, and we will reach out to you at your convenience. Please feel free to contact our customer support at and I assure you that we will make every effort to assist you. Our team is dedicated to providing excellent customer service, and we are eager to address your concerns and resolve any issues you may have. I apologize for the lack of human support you have encountered. We are continuously working to improve our products and services, and your feedback is valuable to us. Please provide me with your order number and the email address associated with your account so that I can locate your subscription and assist you in a timely manner. To address your concerns, I would like to offer my assistance in guiding you through the cancellation process to ensure that you do not face any further issues. We understand that your experience has been frustrating, and we want to make things right. Hi Wrence, it is regretful to hear about your experience with our renewal process and the difficulties you have faced while trying to cancel your subscription. If you have a money-back guarantee posted for the World to see… then you really should honor it. I've now been forced to file a dispute with Amex, file a complaint with the Consumer Financial Protection Bureau for disregard of privacy laws, and alert my attorney to begin the process of legal mitigation… all because of their shady and unethical business practices. ![]() Additionally I've requested multiple times that they remove my profile and personal data as per US and UK Privacy Laws, and they've completely ignored me. Three days later they still refuse to refund or honor their Money back Guarantee (even tho I've clearly not been able to activate or use any software). They demanded the opportunity to resolve the issue, but after hours of frustration all I wanted was my $10 refunded. I requested that they honor the 30day Money Back Guarantee posted on their site, but instead they hid behind a policy of no refunds no matter what. Once I finally got fed up and tried to cancel, they forced me into a queue for assistance that never updated. I tried several times to resolve the issue via Wondershare's useless automated help desk. I spent hours trying to get the software to activate. ![]()
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